Refund policy
Store Name: Renue By Science
Website: https://renuubyciieceed.online
Return Policy
We want you to be satisfied with your purchase from Renue By Science. If you are not completely satisfied with your order, please contact our customer support team to discuss a return or refund.
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must meet the applicable return conditions described below.
Return Eligibility
To qualify for a return, the following conditions generally apply:
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You must contact us within 30 days of receiving your order.
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Items must be unused, unopened, and in their original packaging where applicable.
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You must provide your order number or proof of purchase.
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Certain products may be ineligible for return due to health, hygiene, safety, or legal restrictions.
For dietary supplements and other health-related products, opened or used items may be subject to additional restrictions. Please contact us before sending any product back.
How to Request a Return
To start a return, please contact our customer support team with the following information:
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Your full name
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Your order number
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The email address used for your purchase
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The reason for your return
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Photos of the item, if it arrived damaged or defective
Our support team will review your request and provide return instructions if your return is approved.
Please do not send products back before receiving return authorization and shipping instructions from our team.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.
Include your order number and clear photos of the item and its packaging. We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Opened or used dietary supplements, where restricted by applicable law or hygiene requirements
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Products damaged through improper use or storage
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Items marked as final sale, where permitted by law
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Gift cards and other non-returnable digital products
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Refund Policy
Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges may be non-refundable unless otherwise required by applicable law or agreed to by our customer support team.
Exchanges
If you receive a damaged or incorrect product, please contact customer support before placing another order. Exchanges are subject to product availability and approval.
Cancellations
If you need to cancel or change an order, contact us as soon as possible after placing it. We cannot guarantee cancellation once an order has been processed or shipped.
Late or Missing Refunds
If you have not received an approved refund, please:
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Check your bank account or payment statement.
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Contact your card issuer or payment provider, as processing times may vary.
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Contact our customer support team if the refund still has not appeared.
Contact Us
For questions about returns, refunds, or exchanges, please contact us through the contact information published on our website.
Website: https://renuubyciieceed.online